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11-13-2020 08:03 PM
My Pavillion Gaming Laptop immediately shuts off when the power cable is removed even though the battery shows 100% I have run the HP diagnostic for the battery and the result showed that it passed. Has anyone else encountered this issue and or knows how to resolve it?
11-18-2020 02:15 PM - edited 11-18-2020 02:19 PM
I reviewed your post and I understand that the computer turns off as soon as you unplug the charger.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS from the below link and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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