My laptop showing Frequently BSOD Nowadays

[Mugwe_Tz]

Hello HP Community,

I've issues with my HP Victus Gaming Notebook. I'll try to describe My problem:

After getting my notebook i   installed everything of my software required for my daily activity. Then i did run Windows Update to get the latest updates for Windows 11 :

After Hours of usage the notebook BSoD appears and sometimes its shutdown abruptly when am using just normal in with my activities which are not gaming or other powerful software when am using the battery mode, even if you stop it from few minutes from the power source cable. The only this i have added is upgrading the RAM as it was having 8gb ram so i added the 16gb RAM so now it has a total of 24gb RAM. But before that it was showing that BSOD but i did not care much as i was thought maybe the software am using are the problem, as i was not much knowledge about it. So, i was though it was a windows problem, but i try to install other version of window but the problem till now it still excites. Yesterday i try to check the health of my SSD using the Hard disk sentinel app, it shows that it has dropped to 99% form 100% it has, and this Laptop is BrandNew as i bought it on August last year. i didn't know what to do, as i can't do my work perfectly as each time it get crashed with BSOD so hopeful you could help me. Nowadays its as also too much overheating, i don't know why???

Specs and current Versions of the System:

-Victus Gaming Laptop 15-fa1093dx (7N3S2UA) with Windows 11 Pro, 24 GB RAM, GeForce RTX 3050 6GB Laptop GPU, 13th Gen Intel(R) Core(TM) i5-13420H 2.10 GHz, 500 GB SSD

- Windows 11 24H2.

- Temperatures are usually around 50 °C at idle, 65 °C while gaming and peak up to 85 °C while gaming or 72-76 °C while doing moderate stuff.

Thank you for your help.

[banhien]

@Mugwe_Tz 

Do you receive any error message ? Sounds like hardware (drivers) conflict and/or heat. My suggestion to rebuild your machine. Please download and save ISO file from

              https://www.microsoft.com/en-us/software-download/windows11

Mount ISO file and run setup

 

Follow onscreen instructions and REMEMBER to KEEP all user files and programs.

At the end, run few Windows updates (not in one go).

Regards.

[Mugwe_Tz]

@ Banhien 

Hello, thank for your reply, well there no error message, when i buy the computer works fine for few months and it start to misbehave in term of a battery as its even 80% when using a battery, suddenly it shut down. Soon enough again I start to get the BSOD, once for a day, and it became frequently even forth for a day. and as soon as the update for window 11 24h2 comes, it become a little bit problem to install as it fails like three times, so I decided to chance the window as mostly of the time you're doing your works, suddenly the BSOD appear, and sometimes, overheating so it makes it uncomfortable to do my works with this computer. But even I changes it to the new window it accept to install the update of window 11 24h2 but still the problem of BSOD continue to take place, as for today before I am writing this to you, it as happens 3 times, that makes me not doing my work comfortably believing at any time my computer will shut down itself by BSOD to do a restart. I have already changed the window 2 times already but still the same problem

[rickysoit]

what brand of RAM did you upgrade? are the specs same to original 8GB? DDR type, Mhz, Cas Latency (CL)