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‎11-24-2018 02:24 AM

HP Recommended
Product: OMEN by HP Laptop 15-dc0xxx
Operating System: Microsoft Windows 10 (64-bit)

My problem is that every time when I play games on my laptop, the laptop starts to discharge but when I'm not playing games it charges normally is this something I should be worrying about? I have the latest updates of drivers and Windows 10 and did a diagnostics of the batter and the AC adapter and everything passed. One more thing when I got my laptop the OMEN key (above the NUM lock) was working but when I updated windows it stopped working can you help me fix this too? 

 

Thank You

5 REPLIES 5

‎11-24-2018 11:15 AM

HP Recommended

FYI : I can still access the omen command center from my applications

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‎11-24-2018 12:03 PM

HP Recommended

@Presser

We talked about this in your other thread.

Contact HP support for warranty help. They may want to replace your charger.

 Contact HP Worldwide | HP® Official Site 

 

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‎11-24-2018 12:50 PM

HP Recommended

what about the omen key?

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‎11-24-2018 12:53 PM

HP Recommended

that is a result of breaking from Windows updates. HP is working on it and has not found the solution yet.

Tell Support when you contact them about your power issue.

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‎11-24-2018 12:55 PM

HP Recommended

the problem has stopped thank you but when do you reckon they will fix it?

 

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