My omen 16 laptops dedicated GPU (AMD Radeon RX 6600M) driver is crashing

[TonnDubh]

Hey Guys,

I plugged my laptop into a docking station one day and now my dedicated GPU is not longer working. 

What I have tried so far is to download the driver from both AMD and HP. 

I have disabled the Windows driver updates. 

I have disabled fast boot.

I was on Win 11 and performed a fresh install.

This worked for a while. Then it crashed again.

I did a fresh install of Win1O worked for a bit and directly crashed again. 

I have googled this issue before and have yet to find a solution for it. Seem to be a problem with the AMD Radeon RX 6600M.

My laptop still has one year of warranty.  This might be my last option.

Any help will be great.

[Raj_05]

Hi @TonnDubh,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Omen 16 laptop's dedicated GPU driver (AMD Radeon RX 6600M) is crashing, there are several things you can try to fix the issue.

• Update your graphics card drivers: Make sure you have the latest graphics card drivers installed. You can download the latest drivers from AMD's website or through the HP support website.
• Rollback to previous drivers: If the issue started after updating your drivers, try rolling back to the previous version of the driver to see if the issue is resolved.
• Run Windows Update: Ensure your operating system is fully updated with the latest patches and security updates.
• Check for overheating: Make sure your laptop's cooling system is functioning correctly and that the GPU is not overheating. Use a temperature monitoring software to check the temperature of the GPU.
• Disable Overclocking: If you have overclocked your GPU, try disabling it and see if the issue persists.
• Scan for malware: Run a malware scan to check for any viruses or malware that may be causing the issue.
• Reinstall the graphics driver: Completely uninstall the graphics driver and then reinstall it again from scratch. 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[TonnDubh]

Hey Alden4,

I should have said what I have done.

I have uninstalled the driver. Reinstalled from both the AMD site and HP site. I used the auto-detect from AMD to automatically load the drivers. This crashed my computer and sent it in a boot loop. Bad times. From there I used A USB bootloader and put a fresh install of Win11 2H22.

I ran the onboard troubleshooting this came up with nothing wrong. I ran Malwarebytes nothing came up here. 

This worked for a bit but it failed again. When I did get the chance to play the temp from my GPU where hovering around 70/80c. I don't think this would be a problem. 

From there I disable fast start and disabled windows to select the drivers for my machine. 

I installed Win10 and when this didn't work I installed Win10 2H21.

I worked in IT support for a manufacturer, I asked my colleague to have a look at it since we had some downtime. His advance was to return it since it was still under warranty. This is what I have gone with.

I was hoping someone might have a solution that I didn't hear of yet. 

Thanks for your help,

TonnDubh