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epicgamer1
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My omen laptop cant run games well

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1KV74UAR
Microsoft Windows 10 (64-bit)

Hello, I hope someone can help me. I have an omen laptop (product number: 1KV74UAR) and I've tried many things and done a lot of research to try to fix it and I still can't. My laptop basically doesn't run games well. It can run a few games decently, but particularly call of duty warzone it takes a long time booting up and takes a while to get into a game before it renders everything in and then when you eventually land everything's not rendered in properly and when I get close to players it starts lagging. Then when I try to exit the game it takes a long time to respond and if I can get it to close then everything else starts lagging as well and I pretty much have to restart the computer every time. The game becomes unplayable. My laptop meets the recommended system requirements and everything I try won't fix it. Please advise 

7 REPLIES 7
The_Fossette
HP Support Agent
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@epicgamer1

 

I reviewed your post and I understand that you are facing issues with game performance.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111066.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92410.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp89001-89500/sp89051.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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epicgamer1
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Hello, thank you for your response. I downloaded and ran the files and it updated my bios, my intel, and my Nvidia drivers, but it did not help.

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The_Fossette
HP Support Agent
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@epicgamer1

 

Follow the below step and test.

 

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel.

 

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate.

 

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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epicgamer1
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thanks, but I already tried this and it still has not fixed it. I've tried many things but my laptop is still bust

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The_Fossette
HP Support Agent
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@epicgamer1

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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EligibleFire
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I guess be sad because CoD Warzone is really hard to run. None of my High end gaming PCs could run it well, so i certainly don't think a gaming laptop would be able to run it.

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AnasKhan007
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my laptop can run it fine and i got a gaming pavilion and i run it on texture high and eveerything low and looks great and has above 50 fps most times

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