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- Need help with Device manager Unknown Drivers

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01-08-2019 12:20 PM
I have an issue that i disscused before in another post about screen turning black during games and sound buzzing .. so i updated bios and after i did that the problem didnt happen for a day then the next day i got it again but i got these 2 unkown drivers errors that i didn't have before updating bios
Solved! Go to Solution.
01-08-2019 12:36 PM
Hi:
See this discussion below...last post. I would use the last file listed...This will install the HPIC0003 device.
Or you can manually install it from the file I zipped up and attached below.
Unzip the file to its folder. Do not do anything with the files in the folder.
Go to the device manager, click on the Unknown HPIC0003 device needing the driver.
Click on the driver tab. Click on Update Driver.
Select the Browse my computer for driver software option, and browse to the file folder you unzipped.
Make sure the Include Subfolders box is checked, and the driver should install.
Then restart the PC.
Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted.
======================= Device Install x64 Section ========================
[HP.ntamd64]
%DeviceDesc% = hpcustomcapdriver_Install.ntamd64, ACPI\HPIC0003
%DeviceDesc% = hpcustomcapdriver_Install.ntamd64, ACPI\HPIC000C
I'll see if I can find a driver for the other one.
01-08-2019 12:46 PM - edited 01-08-2019 12:47 PM
You're very welcome.
Unfortunately, that I would not know.
But now that those drivers are installed, that is one less issue that would be causing the video game crashes.
I would think that would be more of a graphics driver issue.