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HP Recommended
HP Omen 15 ce198wm
Microsoft Windows 10 (64-bit)

I received my gaming laptop to find the network optimization in the hp omen software theres a glitch that makes network via wifi or Ethernet.  Had to restore device 4x before figured it out.  I've even updated the bios which also knocked out network.  Could not regain connection via wifi or ethernet.  Need to know if theres a fix or one in the works so i can utilize the software that was meant for my device.  Thanks in advance.

4 REPLIES 4
HP Recommended

@lubhunt

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

Didnt work and neither does the omen software.

HP Recommended

@lubhunt

Thank you for posting back.

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

When the internet disappears, the proxy settings have somehow become enabled with no proxy server designated. In my case changing this back to 'automatically detect network settings' resolves the issue for several days to a week at a time. Then I have to repeat the process again My AARP Medicare

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