New HP Victus AMD radeon software failure

[alexelliott]

Hi, I have just set up my new HP Victus laptop which has an RTX 3060 GPU & AMD integrated graphics. I can use nVidia control panel to change between GPUs but the AMD software doesn't work. When I click to open it says:

'AMD Software: Adrenalin Edition Warning:

The version of AMD software you have launched is not compatible with your currently installed graphics driver. A factory reset is recommended'.

Please can anyone advise if I need to worry & how to resolve this?

Thank you.

[ub6424]

Hello @alexelliott 

Sorry to hear that you are having problems ... 

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

or

press [winkey] + r

( run command )

msinfo32

copy / paste the System SKU value

msinfo32

[alexelliott]

System SKU: 4H2Y5EA#ABU

Thank you so much. Update: I  re-installed the driver from the HP website specific to this laptop for AMD driver and the AMD Radeon software now works. There is a notification saying on the app that there's another driver installed that they recommend uninstalling, (I presume Windows update one), but I don't know how to uninstall it. Do I need to worry?

@Ub6424