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07-23-2022 02:41 PM
Hi, I have just set up my new HP Victus laptop which has an RTX 3060 GPU & AMD integrated graphics. I can use nVidia control panel to change between GPUs but the AMD software doesn't work. When I click to open it says:
'AMD Software: Adrenalin Edition Warning:
The version of AMD software you have launched is not compatible with your currently installed graphics driver. A factory reset is recommended'.
Please can anyone advise if I need to worry & how to resolve this?
07-23-2022 04:29 PM
Sorry to hear that you are having problems ...
To help you I need to know the product number (p/n) of your notebook !
You will find this information on the back of your notebook printed in small alphanumeric letters.
The product number (p/n) is legally allowed information, just about the computer, no sensitive data.
It is allowed to post in public, no problem.
press [winkey] + r
( run command )
copy / paste the System SKU value
07-24-2022 03:13 AM - edited 07-24-2022 03:14 AM
System SKU: 4H2Y5EA#ABU
Thank you so much. Update: I re-installed the driver from the HP website specific to this laptop for AMD driver and the AMD Radeon software now works. There is a notification saying on the app that there's another driver installed that they recommend uninstalling, (I presume Windows update one), but I don't know how to uninstall it. Do I need to worry?
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