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vicvicp
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New OMEN - Can't Run/play games

HP Recommended
HP OMEN 17T
Microsoft Windows 10 (64-bit)

Hello,

I have a new gaming laptop, with a RTX 2060 gpu and an  I7-9750 cpu.

The problem is that i've tried running two different games already (Fortnite & Call of Duty) and they both crash on startup.
I checked Fortnite's crash log and it shows (I'll paste the full log below):

 "Error in dxva_video_decode_accelerator..."

So far I've tried: Updateing the BIOS, reinstalling Windows 10, opening a new Epic account, updated the drivers from both yours and Nvidia's websites, I've tried running the diagnostic tool on your site (which didn't seem to find any issues) and a bunch of other tips I've found on online forms but none seem to work.
This situation left me quite hopeless, and im starting to suspect it might be something within the hardware itself.

Full crash log:
[0430/231742.317:ERROR:mf_helpers.cc(12)] Error in dxva_video_decode_accelerator_win.cc on line 1509
[0430/231742.317:ERROR:mf_helpers.cc(12)] Error in dxva_video_decode_accelerator_win.cc on line 626
[0430/231742.318:ERROR:gpu_video_decode_accelerator.cc(375)] HW video decode not available for profile vp8
[0430/231742.319:ERROR:mf_helpers.cc(12)] Error in dxva_video_decode_accelerator_win.cc on line 1509
[0430/231742.319:ERROR:mf_helpers.cc(12)] Error in dxva_video_decode_accelerator_win.cc on line 626
[0430/231742.319:ERROR:gpu_video_decode_accelerator.cc(375)] HW video decode not available for profile vp8
[0501/072556.208⚠️dns_config_service_win.cc(661)] Failed to read DnsConfig.
[0501/080714.749:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/080714.749:ERROR:gles2_cmd_decoder.cc(4279)] GLES2DecoderImpl: Context lost during MakeCurrent.
[0501/080714.749:ERROR:gpu_channel_manager.cc(187)] Exiting GPU process because some drivers cannot recover from problems.
[0501/080714.749:ERROR:gpu_channel_manager.cc(187)] Exiting GPU process because some drivers cannot recover from problems.
[0501/080714.749:ERROR:gl_context_egl.cc(172)] eglDestroyContext failed with error EGL_CONTEXT_LOST
[0501/080714.749:ERROR:gl_context_egl.cc(172)] eglDestroyContext failed with error EGL_CONTEXT_LOST
[0501/080714.750:ERROR:gl_surface_egl.cc(828)] eglDestroySurface failed with error EGL_CONTEXT_LOST
[0501/080714.750:ERROR:gl_context_egl.cc(172)] eglDestroyContext failed with error EGL_CONTEXT_LOST
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(12770)] Trying to call glDeleteVertexArraysOES() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(12709)] Trying to call glDeleteFramebuffersEXT() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(12688)] Trying to call glDeleteBuffersARB() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(12688)] Trying to call glDeleteBuffersARB() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(12688)] Trying to call glDeleteBuffersARB() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(13260)] Trying to call glGetError() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(12709)] Trying to call glDeleteFramebuffersEXT() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(13260)] Trying to call glGetError() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(13260)] Trying to call glGetError() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(12755)] Trying to call glDeleteTextures() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(13260)] Trying to call glGetError() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(13260)] Trying to call glGetError() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(12732)] Trying to call glDeleteRenderbuffersEXT() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(13260)] Trying to call glGetError() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(13260)] Trying to call glGetError() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(12732)] Trying to call glDeleteRenderbuffersEXT() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(13260)] Trying to call glGetError() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(13260)] Trying to call glGetError() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(12709)] Trying to call glDeleteFramebuffersEXT() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(13260)] Trying to call glGetError() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(13260)] Trying to call glGetError() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(12755)] Trying to call glDeleteTextures() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(13260)] Trying to call glGetError() without current GL context
[0501/080714.751:ERROR:gl_bindings_autogen_gl.cc(12770)] Trying to call glDeleteVertexArraysOES() without current GL context
[0501/080714.751:ERROR:gl_context_egl.cc(172)] eglDestroyContext failed with error EGL_CONTEXT_LOST
[0501/080714.751:ERROR:gl_context_egl.cc(172)] eglDestroyContext failed with error EGL_CONTEXT_LOST
[0501/080714.751:ERROR:gl_surface_egl.cc(1134)] eglDestroySurface failed with error EGL_CONTEXT_LOST
[0501/080715.296:ERROR:gpu_process_transport_factory.cc(910)] Lost UI shared context.
[0501/080719.004:ERROR:angle_platform_impl.cc(36)] rx::SwapChain11::reset(566): Could not create additional swap chains or offscreen surfaces, HRESULT: 0x887A0005
[0501/080719.004:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/080719.010:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080719.010:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080719.010:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/080719.017:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080719.017:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080719.017:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/080719.024:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080719.025:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080719.025:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/080719.031:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080719.031:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080719.031:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/080719.117:ERROR:gl_context_egl.cc(69)] eglGetConfigAttrib failed with error EGL_CONTEXT_LOST
[0501/080719.117:ERROR:gl_context_egl.cc(69)] eglGetConfigAttrib failed with error EGL_CONTEXT_LOST
[0501/080719.118:ERROR:gl_context_egl.cc(69)] eglGetConfigAttrib failed with error EGL_CONTEXT_LOST
[0501/080719.118:ERROR:gl_context_egl.cc(69)] eglGetConfigAttrib failed with error EGL_CONTEXT_LOST
[0501/080815.547:ERROR:gl_context_egl.cc(172)] eglDestroyContext failed with error EGL_CONTEXT_LOST
[0501/080848.628:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080848.628:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080848.628:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/080848.630:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080848.630:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080848.630:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/080848.633:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080848.633:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080848.633:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/080848.635:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080848.635:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080848.635:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/080848.636:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080848.637:ERROR:child_window_surface_win.cc(61)] eglChooseConfig failed with error EGL_CONTEXT_LOST
[0501/080848.637:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/080848.741:ERROR:gl_context_egl.cc(69)] eglGetConfigAttrib failed with error EGL_CONTEXT_LOST
[0501/080848.742:ERROR:gl_context_egl.cc(69)] eglGetConfigAttrib failed with error EGL_CONTEXT_LOST
[0501/080848.742:ERROR:gl_context_egl.cc(69)] eglGetConfigAttrib failed with error EGL_CONTEXT_LOST
[0501/080848.743:ERROR:gl_context_egl.cc(69)] eglGetConfigAttrib failed with error EGL_CONTEXT_LOST
[0501/080904.247:ERROR:gl_context_egl.cc(172)] eglDestroyContext failed with error EGL_CONTEXT_LOST
[0501/083055.254:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083055.254:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/083055.257:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083055.257:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/083055.259:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083055.259:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/083055.260:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083055.260:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/083055.261:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083055.261:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/083055.653:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083055.653:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/083055.654:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083055.654:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/083055.656:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083055.656:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/083055.658:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083055.658:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/083055.660:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083055.660:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/083055.727:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083055.727:ERROR:gl_context_egl.cc(161)] eglCreateContext failed with error EGL_CONTEXT_LOST
[0501/083055.728:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083055.728:ERROR:gl_context_egl.cc(161)] eglCreateContext failed with error EGL_CONTEXT_LOST
[0501/083055.729:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083055.729:ERROR:gl_context_egl.cc(161)] eglCreateContext failed with error EGL_CONTEXT_LOST
[0501/083055.729:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083055.729:ERROR:gl_context_egl.cc(161)] eglCreateContext failed with error EGL_CONTEXT_LOST
[0501/083417.769:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083417.769:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/083417.771:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083417.771:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/083417.772:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083417.772:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/083417.774:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083417.774:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/083417.776:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083417.776:ERROR:gl_surface_egl.cc(796)] eglCreateWindowSurface failed with error EGL_CONTEXT_LOST
[0501/083417.854:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083417.854:ERROR:gl_context_egl.cc(161)] eglCreateContext failed with error EGL_CONTEXT_LOST
[0501/083417.854:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083417.854:ERROR:gl_context_egl.cc(161)] eglCreateContext failed with error EGL_CONTEXT_LOST
[0501/083417.855:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083417.855:ERROR:gl_context_egl.cc(161)] eglCreateContext failed with error EGL_CONTEXT_LOST
[0501/083417.855:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083417.855:ERROR:gl_context_egl.cc(161)] eglCreateContext failed with error EGL_CONTEXT_LOST
[0501/083420.091⚠️spdy_session.cc(2910)] Received HEADERS for invalid stream 7
[0501/083420.093⚠️spdy_session.cc(2910)] Received HEADERS for invalid stream 9
[0501/083420.093⚠️spdy_session.cc(2910)] Received HEADERS for invalid stream 11
[0501/083420.178⚠️spdy_session.cc(2910)] Received HEADERS for invalid stream 9
[0501/083420.182⚠️spdy_session.cc(2910)] Received HEADERS for invalid stream 5
[0501/083420.186⚠️spdy_session.cc(2910)] Received HEADERS for invalid stream 11
[0501/083420.192⚠️spdy_session.cc(2910)] Received HEADERS for invalid stream 7
[0501/083436.209:ERROR:angle_platform_impl.cc(36)] rx::Renderer11::testDeviceLost(2815): The D3D11 device was removed, HRESULT: 0x887A0005
[0501/083436.209:ERROR:gl_context_egl.cc(172)] eglDestroyContext failed with error EGL_CONTEXT_LOST
[0501/083436.210:ERROR:gl_context_egl.cc(172)] eglDestroyContext failed with error EGL_CONTEXT_LOST

 

 

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Riddle_Decipher
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@vicvicp If you've reinstall windows as well, and yet the issue persists, perhaps, you can tell me how the OS was reset? did you make use of a retail copy or was it an HP recovery manager? let me know, and if it was the HP recovery manager and yet it doesn't work, let's start with an extensive hardware test:

 

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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