New Omen Command Center login screen is blank and random beeps on mouse input after windows update

[Didii]

The Omen Command Center has been updated recently (The Microsoft store version) and when I press login the screen of the application is blank and it is impossible to login (Did try to update Windows, restart and refresh the page).

There is random beeps and when it occurs there is stutters as well ever since the new windows update and the Omen button no longer opens the Command Center but the button works normally and is not broken (Tested with keyboard animations).

Edit : Added another problem (Command center Key)

[Photoray002]

Hello @Didii 

Looks like Windows updates strike again.  Try uninstalling the OCC, The download the file again from the MS Store and install it.

IF that doesn't work, might have to try installing an older version. If you install an older version, Windows will try to upgrade it right away, so you will have to temporarily put MS Updates on hold.

Here is one I have saved in my Google drive... https://drive.google.com/open?id=1C6ht1uMFeKrrT8EtfETJCimg1WvAcaKg

[Didii]

It does the same blank screen on the older version when I tried to login as well

[Photoray002]

The OCC is also bios dependent.  Is your bios up to date?

Should be version F.21 Here is the installer if its not... sp96513.exe

Have the power cord plugged in and nothing else running.

Double click the download and follow the prompts.

Was it when it upgraded to Windows 10 1903 or was it standard update?

If it was the 1903 upgrade, can you revert it back if its not been 30 days yet?

https://howtofixwindows.com/rollback-windows-10-update/

Or restore to a past restore point... System Restore Points (Windows 10, 😎 | HP® Customer Support 

Otherwise, I have no idea whats happened to your system.. I have not had anyone report this type of error before.

[Didii]

I have roll backed to the previous version and the problem of having the blank screen on the login menu is still an issue

[Photoray002 · Accepted solution]

I can let HP know about it, might have to wait for another update to come out before its fixed.

Sorry for the trouble.

[Didii]

Your help was much appreciated, it was nice to know there are people willing to help.

[Photoray002]

You're very welcome Didii.  🙂

[Mero112]

I cant login into my updated command center. I only can login as a guest other wise a white blank screen appers 

[TehckoTek]

I'm facing the same issues... chatted with HP and there was no help