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‎09-28-2022 08:23 AM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598U8AV)
Operating System: Microsoft Windows 11

Hello Everyone!! I am facing an issue in which no sound is coming from my headphones.I have switched 2,3 headphones but still no sound is coming.Recently I opened Valorant and then I plugged my headphones and suddenly my valo crashed then sound from earphones/headphones stopped.I tried troubleshooting and rest stuffs which virtual agent told me but none of that worked.My laptop is updated,please help me.

Category:
2 REPLIES 2

‎09-28-2022 02:51 PM

HP Recommended

Hello @yashwardhan_17 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎10-07-2022 05:01 PM

HP Recommended

Please report back

Kind regards

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