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‎07-05-2019 12:30 AM

HP Recommended
Product: 15-dc0003na
Operating System: Microsoft Windows 10 (64-bit)

Hello! I am having problems with my audio from last night, after i had a bluscreen on my laptop. The audio icon appears with a red x and says that i dont have a driver installed. I tried and uninstalled/reinatalles every audio driver possible and still not working. What to do? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-05-2019 04:32 AM

HP Recommended

I installed and uninstalled everything without succes ! The only thing that worked , was reinstalling Windows !

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3 REPLIES 3

‎07-05-2019 12:46 AM

HP Recommended

@Bgalex 

 

Please download and do a CLEAN install (uninstall Realtek sound, reboot, install new software and reboot) of the following software

 

   https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92517.exe

 

Regards.

BH
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‎07-05-2019 02:14 AM - edited ‎07-05-2019 02:18 AM

HP Recommended

is not working ! On the audio troubleshooting i get :One or more audio service isn't running .. i Hve tried to start the audio process from  services and i am getting this Untitled.jpg

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‎07-05-2019 04:32 AM

HP Recommended

I installed and uninstalled everything without succes ! The only thing that worked , was reinstalling Windows !

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