No audio input

[MathijsvW]

Hi, I've recently discoverd via a Teams and Google meet meeting that my audio input is gone. I can only select Cast audio or Stereo-mix (Realtek audio) but that won't do the job. Normally I see something like Input audio matrix or I use a Jabra Evovle 75 which is connected via Bluetooth. Now people can't hear me via my recently bought Omen Laptop. It was quite expensive and I have a lot of online meetings, but now this isn't an option. What I've already checked:

- HP PC Hardware diagnostics: But I can't select other input devices so I can't test anything.

- Reïnstalled BIOS update

- Reïnstalled drivers

- Downgraded a few drivers

I see also something in devicemanagement that disturbs me, namely that 2 devices: 'BT Sideband device' and 'Digital Microphone device' are showing warnings. They are listed below other devices. When I press update drivers, the system can't find any because the manufacturer is unknown. When I check the log-files within the properties I read mostly 'Intel'. 

Unfortunately I can't find any solutions yet via Google. Is there anyone facing the same issue or does have a solution?

[Nal_NR]

Hi @MathijsvW,

Welcome to the HP Support Community. 

I'd be happy to help you! 

That is an excellent description and a great diagnosis. It is greatly appreciated.            

This might require one-on-one interaction via remote assistance to fix the issue. 

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