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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
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- Gaming Notebooks
- No audio problem

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12-05-2019 12:00 PM
Hello! I toggled the audio ON/OFF button and audio in my laptop stopped working. Here I have a video: https://drive.google.com/file/d/1RyCmGNVlpONF-GIjdI5K6iMcZDHxWnGF/view?usp=sharing . No sound in browser(anywhere) and when I troubleshoot the audio from HP Support Assistant, it finds no error and when I test sound it plays and I can hear the sound but I have sound only here.
The only solution now I have: I'm uninstalling all audio drivers and restarting. After restarting it has sound but when I reboot after this sound again disappears.
12-07-2019 03:19 PM
@magicalred Welcome to HP Community!
I understand that audio is not working.
- Please let me know when was working before.
- Have you made any changes to the computer?
- Have you tried with a headset?
Please refer to the below link to troubleshoot the issue.
https://support.hp.com/in-en/document/c06258276
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