• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-05-2019 12:00 PM

HP Recommended
Product: OMEN by HP Laptop 15-dc0035ur
Operating System: Microsoft Windows 10 (64-bit)

Hello! I toggled the audio ON/OFF button and audio in my laptop stopped working. Here I have a video: https://drive.google.com/file/d/1RyCmGNVlpONF-GIjdI5K6iMcZDHxWnGF/view?usp=sharing .  No sound in browser(anywhere) and when I troubleshoot the audio from HP Support Assistant, it finds no error and when I test sound it plays and I can hear the sound but I have sound only here. 

The only solution now I have: I'm uninstalling all audio drivers and restarting. After restarting it has sound but when I reboot after this sound again disappears.

1 REPLY 1

‎12-07-2019 03:19 PM

HP Recommended

@magicalred Welcome to HP Community!

 

I understand that audio is not working.

 

  • Please let me know when was working before.
  • Have you made any changes to the computer?
  • Have you tried with a headset?

 

Please refer to the below link to troubleshoot the issue.

 

https://support.hp.com/in-en/document/c06258276

 

Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.