Showing results for 
Search instead for 
Did you mean: 
Level 2
19 9 0 1
Message 1 of 2
Flag Post

No audio problem

HP Recommended
OMEN by HP Laptop 15-dc0035ur
Microsoft Windows 10 (64-bit)

Hello! I toggled the audio ON/OFF button and audio in my laptop stopped working. Here I have a video: .  No sound in browser(anywhere) and when I troubleshoot the audio from HP Support Assistant, it finds no error and when I test sound it plays and I can hear the sound but I have sound only here. 

The only solution now I have: I'm uninstalling all audio drivers and restarting. After restarting it has sound but when I reboot after this sound again disappears.

HP Support Agent
HP Support Agent
10,488 10,491 464 734
Message 2 of 2
Flag Post
HP Recommended

@magicalred Welcome to HP Community!


I understand that audio is not working.


  • Please let me know when was working before.
  • Have you made any changes to the computer?
  • Have you tried with a headset?


Please refer to the below link to troubleshoot the issue.


Keep us posted,


If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation