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Level 2
27 25 1 1
Message 1 of 12
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Solved!

No rewards on omen command center, and omen key not working

HP Recommended

Hello, I have a problem with Omen command center (v.10.0.20.0)

First, my omen key on keyboard doesn't work: I can open omen command center with the mouse, but not with its specific key on the keyboard .

Moreover, I can't access rewards: I signed up and entered my date of birth, but now I see a white screen in the "new" tab.

"In progress" tab and "complete" tab send me back to the "new" one, telling me I haven't started (or finished) any challenges yet.

 

Can somebody help me please?

Thanks in advance

11 REPLIES 11
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Level 15
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Message 2 of 12
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HP Recommended

Hello @Hordrist 

Always post the product number of your Omen computer.

The product number is located in the HP Support Assistant.

  • Go to the Start menu and scroll to H>HP Help and Support>HP Support Assistant.
  • Open the program and click on your computer in the list.
  • The Product Number will be listed either on the top or bottom of the window.

Not sure of the Omen key. Its been a known issue with HP for some time now.

HP recommend reinstalling the command center. Get OMEN Command Center - Microsoft Store 

Also install the System Event Utility from the Microsoft Store. Get HP System Event Utility - Microsoft Store 

 

That might solve the issue of the white screen from the Rewards Center.

If it does not, you need to email  winfinite-support@versussystems.com

They handle the Rewards Service and HP directs all questions about Rewards to them. If its having errors, they can get with the power that be, to fix it.

 

Hope that helps.

 

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Author
Level 2
27 25 1 1
Message 3 of 12
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HP Recommended

Hello .@Photoray002 

Thanks for your reply. It worked for the omen key, I will contact versus system for the rewards.

I've done this operation  in the past, it worked for the omen key but it stopped working later.

I will update if the problem comes back.

 

Thank you.

 

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Message 4 of 12
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HP Recommended

The omen key Stopped Working after computer reboot , BUT I solved the problem :

 

-For the Omen Key to work, I have to open HP System Event Utility before, so I activated it at the computer startup in the task manager.

 

-For the Omen Rewards, after some researches, I found it was only available in the USA, and as I live in France (not close countries), it is obviously not available for me.

Thanks for your help .@Photoray002 

 

I hope this will help others with these issues.

 

Does somebody know when Omen rewards will be extended to other countries ?

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Level 15
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HP Recommended

Good to know.

That is strange that you have to run the event utility first. It should automatically be running.

If you go to Services in the Windows Search bar, in the list are all of the HP services set to Running - Automatic, including the HP Support Solutions Framework Service?

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27 25 1 1
Message 6 of 12
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HP Recommended

 I only have HP Software Framework service, and it was set to manual. So I set it to automatic.

As I said in my previous message, I activated HP System event utility (it was called hp message service) at computer startup in the task manager.

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Level 15
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11,813 11,617 1,220 3,532
Message 7 of 12
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Im aware of your previous message, thus why I asked what is enabled in Services.

Would you mind telling me what your Product number is? Its in the HP Support Assistant.

Or is your PC not an Omen?

 

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Yes sorry I forgot to tell you the Product number

It is a Omen 15-dc0019nf

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Level 15
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Message 9 of 12
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Strange, you should have a few more HP services running than just one, unless you clean installed Windows via the MS Media Creation Tool. You shouldn't have to start up the HP Event utility every time you boot Windows.

Similar to this...

HP services.JPG

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Message 10 of 12
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My bad, I wasn't realy clear, I meant the most similar service to HP Support Solution Framework Services was (for my services) HP Software Framework Services.

 

I have these services displayed :

Services hp.PNG

"Hôte système de diagnostics" means "Diagnostic system Host"

"En co... --> En cours" means "running"

"Manuel" means "Manual"

"Automatique" means "Automatic"

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