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Ghodin
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No sound after driver update, Omen 15

HP Recommended
OMEN by HP 15-dc1000nx
Microsoft Windows 10 (64-bit)

After updating the sound driver from support.hp (6.0.8950.1 Rev.D) my sound is all gone, I tried multiple drivers from the same site (6.0.1.8622 Rev.B, 6.0.8716.1 Rev.C, 6.0.8717.1 Rev.D) though did not solve the issue. 

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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@Ghodin

 

I reviewed your post and I understand that you are facing issues with the audio on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you download and install the audio driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110379.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Ghodin
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error.png

Setup uninstalled previous driver, then tried to install the new one, but "The setup couldn't install the driver installation" as seen in screenshot above. 

Error code:  0xE000024B

 

(I hope you see the screenshot, tried editing several times)

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,961 2,157
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@Ghodin

 

Follow the below steps and check if it helps.

 

  1. Go to “Device Manager”, -> “System Device”, find the “Intel ® Smart Sound Technology (Intel (R) SST) Audio Controller”, check the “Driver”, and click “update driver” to make it update to latest version
  2. Go to “Device Manager”, ->”System Device”, find the Intel ® Smart Sound Technology (Intel (R) SST) OED, check the “Driver”, and click “update driver” to make it update to latest version.

And these 2 devices update to latest driver, please check and make sure they are same driver version.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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