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HP Pavilion Gaming 16-a0000 Laptop PC (9EK05AV)
Microsoft Windows 10 (64-bit)

Hello Everyone! Please help me solve this problem, I lost the original charging from the laptop and ordered a new one (Im not sure if the original charging is), but when connected, the laptop does not charge.

I purchased another charger that is generally suitable for many laptops, with characteristics similar to the original charging, but the laptop does not charge with it either.

Both charges supply voltage.

1 REPLY 1
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@Noxis 

 

What is your HP Pavilion Gaming 16-a0000 Laptop PC (9EK05AV)  machine ? Please use the following way to find out:

 

                 How to Find Your HP Laptop Model Number

 

Regards.

BH
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