Not booting up on battery

[吹雪月]

Hello.

Recently, I've decided to replace my HDD with an SSD. After I've done so, I tried booting up the computer but it didn't. When I plugged in the AC, there were no issues. I've checked whether if the battery was detected on Windows. There were also no issues there. But right after I've unplugged the AC, the computer shut down. Again, couldn't power it on. For the record, I already have issues with my battery, as it doesn't charge up fully. On HP Diagnostics, UEFI, it is reported that the battery is still detected and working normally, yet, the device doesn't work on battery. Is there a solution/fix to this?

Thank you.

[The_Fossette]

@吹雪月,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

I recommend you perform a hard reset on the computer following the below steps and check if it helps.

1. Turn off the computer.
2. Remove the computer from any port replicator or docking station.
3. Disconnect all external connected peripheral devices, such as USB storage devices, external displays, and printers.
4. Unplug the AC adapter from the computer.
5. Remove the battery from the battery compartment.
6. Press and hold the Power button for about 15 seconds to drain residual electrical charge from the capacitors that protect the memory.
7. Insert the battery and plug the AC adapter back into the notebook, but do not connect any of the peripheral devices.
8. Press the Power button to turn on the computer.
9. On the Options screen, select Continue and continue to Windows 10.
10. If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.
11. Reconnect each of the peripheral devices.

If you continue facing the issue, I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[吹雪月]

Hello, The_Fossette. Thank you for your response.

I forgot to mention but I've already tried hard resetting before opening a thread here. Even though it was bothersome to remove an internal battery to test, I've tried everything possible after an hour. Removed the battery and hard reset, inserted the battery and hard reset. I even ran the computer on AC without battery and hard reset. No avail.

As I've also mentioned, my computer detects the battery, most likely incorrect but, displays a percentage of 77% (76% in diagnostics) and another important detail to mention is that the computer uses the battery. Because if it wasn't, then my BIOS should reset every time I unplug the AC, like how it resets when I remove the battery. I'm adding photos of the power test. And yes, I'm on the latest BIOS version for my device, F17.

Underline, my computer detects the battery, can show details about it and even use it to keep record of the BIOS state but can not boot up.

Thank you.Diagnostics, Basic InfoDiagnostics, Detailed Info

[The_Fossette]

@吹雪月,

It is great to have you back and your patience is greatly appreciated.

There will be a CMOS battery for the BIOS and if you remove that battery the BIOS will reset. 

I checked the screenshot you have shared and the failure ID. It looks like the battery is gone bad and needs replacement.

I recommend you contact HP phone support to check the available service options for your computer.

Here is how you can get in touch with the phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Good day! Take care 🙂

Cheers!

[吹雪月]

Hello.

Yes, I know that my battery needs a replacement, I'm aware. But the problem is this; I still have an active warranty but obviously, I've opened the computer to replace the HDD with an SSD. If you could let me know whether if this will be acceptable or not, you'd help me out more here. The service here is not helpful.

Thank you.

[The_Fossette]

@吹雪月,

It is great to have you back and your patience is greatly appreciated.

You need to contact HP phone support and they can provide information about the warranty and the service options available for your computer.

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!