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‎05-31-2019 07:05 PM

HP Recommended
Product: Omen model # 15-dc0020nr
Operating System: Microsoft Windows 10 (64-bit)

I have a omen laptop that I bought less than a year ago. Last night everything was working as it should it was running and charging. Today I go to plug it in and the charging light isnt comming on and it wont turn on. I have tried multiple outlets and nothing is working.. so my question is.. is it my charger or my laptop? Really not wanting it to be the laptop since I just bought it not long ago and the laptop isnt cheap.

 

1 REPLY 1

‎06-01-2019 03:06 AM

HP Recommended

Hello @Aharvey2016 

 

It sounds like the battery might be the issue. But if you have had it LESS than a year, you are still under warranty, correct?

If so, contact HP Support for a warranty issue. They will need the laptop to troubleshoot it and replace/repair what ever the issue is.

Contact HP Worldwide | HP® Official Site

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