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‎06-27-2022 03:10 AM

HP Recommended
Product: HP omen 15
Operating System: Microsoft Windows 10 (64-bit)

When the device is off, it charges normally, but when I turn the device on, it doesn’t charge even when I unplug the charger and put it back in. It doesn’t work and sometimes it works all of a sudden after many attempts to disconnect and restore, what is the solution?

Category:
1 REPLY 1

‎06-27-2022 04:30 AM

HP Recommended

Hello @3mb 

 

Check your hardware !

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

 

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

best regards

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Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSu...
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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