cancel
Showing results for 
Search instead for 
Did you mean: 
Adoanha
New member
6 3 0 0
Message 1 of 2
1,549
Flag Post

Notebook Turns On With No Screen Display

HP Recommended
hp omen an012dx
Microsoft Windows 10 (64-bit)

Hello all,

As the title implies my HP Omen 17-an012dx can power up, but the display stays blank. I had this same issue in the past and posted it in the community forum last time. Here is that post.

 

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Blank-black-screen-on-startup-with-blinking-caps-lock...

 

I wrote that there was a blank screen with the led from the caps lock key blinking. This time there is no blinking key. I've tried a variety of different diagnostics with no outcome in either case (from this link).

 

https://support.hp.com/us-en/document/c03518165

 

There is also no warranty on this laptop anymore. How else can I approach this?

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,061 1,095
Message 2 of 2
Flag Post
HP Recommended

@Adoanha

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation