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‎04-20-2019 01:09 AM - last edited on ‎04-21-2019 04:59 PM by Retired

HP Recommended

I’m having the same issue with my go pavilion 15 gaming 

1 REPLY 1

‎04-21-2019 08:11 PM

HP Recommended

@Thirruram

 

Welcome to HP support community.

 

Provide the product number or the complete model number of HP notebook?

 

Meanwhile:

This issue is related to the graphics system. When system memory is running low and Windows is unable to allocate video memory, Windows shuts down and then restarts the program to avoid a failure. 

  

Step 1: Restart the computer 

Shut down and restart the computer to clear the memory addresses and prepare the computer for further troubleshooting. 

  

Step 2: Update the graphics driver 

Update the graphics driver for your specific computer model. For more information on updating drivers, please see HP support document Downloading or Updating Software and Drivers for HP Computers . 

  

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS. 

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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