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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
15-ec1xxx
Microsoft Windows 10 (64-bit)

after update bios from hp site, my nvidia graphic cards not detect.

 

i cant instal the driver too, with geforece experience and manual driver. 

eror msg : this nvidia driver is not compatible with the windows version and this graphics could not find compatible graphics.png

 

I tried to check on the hp support asisstant, there also does not display the specifications of my nvidia

 

 

7 REPLIES 7
HP Recommended

if you open the device manager
What do you see
possibly place screenshots

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

armayoga_0-1629504859488.png

Untitled.png

 

I've tried various ways, like  show hidden device in device manager and reset windows.

HP Recommended

Hello

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

First-Time-Here-Learn-How-to-Post-and-More

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

HP Pavilion Gaming - 15-ec1077ax

 

product number :  230L2PA#AR6

 

 

This is my windows version

winver.png

HP Recommended

https://support.hp.com/us-en/product/hp-pavilion-gaming-15-ec1000-laptop-pc-series/32612064/model/21...

it is no longer under warranty?

try to open bios, reload by default and restart

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

This is still under warranty, the hardware is damaged? not because of the bios update?

I've tried resetting the bios, trying to restore the previous version but it keeps going back to version f20

HP Recommended

No return of the bios to another version (often impossible or complicated), just validate by default

The problem being following the bios update, this could be the cause, which seems logical
the fact is that the card is no longer detected, the best is to run the warranty I think

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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