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HP Recommended
OMEN Laptop - 15-ek0013dx
Microsoft Windows 10 (64-bit)

I have lost access to Undervolting, Performance Control, Network Booster. I have no control over these because "the required OMEN SDK package is out of date." I have updated multiple times, uninstalled and reinstalled Gaming Hub, manually downloaded the SDK files to update it, among other things, but nothing will get rid of this message, and allow me to use these features. I have found multiple forums discussing this issue, but they all end with a support person saying private message me for the answer, which leaves the rest of us without an answer. How do I fix this?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

UPDATE: I fixed it by allowing an exception in my antivirus for the download file as well as the folder where it was being downloaded.

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3 REPLIES 3
HP Recommended

Hi, There is new OMEN Software and SDK package on line, please follow steps below to update/install:

- Please execute Windows Update to latest version and all optional updates (especially to install “Realtek - Net - xx.xx.xxx.xxxx” and “HP Inc. - SoftwareComponent - x.xx.xxxx.x”), then restart.

- Please delete the file ‘OMENCC_SDK_Pack.log’ under this path ‘C:\System.sav\Logs\’.

- New SDK is uploaded. Please install this package: https://s3.us-west-1.amazonaws.com/hpcps.support.doc/OMEN/SDK/OMEN_Gaming_Hub_SDK.exe , then restart.

HP Recommended

I have followed your steps, and I tried to do the method you suggested, twice, but it will go from Omen SDK package out of date, to telling me I need to update to get required HP services, then I do that, and its back to Omen SDK package out of date.

HP Recommended

UPDATE: I fixed it by allowing an exception in my antivirus for the download file as well as the folder where it was being downloaded.

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