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- OMEN 16.1 problems
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10-22-2022 05:37 AM
Hi, i've got OMEN 16.1 16-c0000
I'm having artifact issues in unity and strange memory error.
This also happens when using the windows terminal or any ide for programming.
My laptop is usually connected to a second monitor via HDMI and from time to time both displays go out for a moment and then turn on, it goes out every few minutes.
Another problem is that the laptop makes a strange noise when it boots up and these are not fans. This sound is louder when the laptop is plugged in.
The next problem is the touchpad keeps cutting off on the battery. I read that I have to disable and enable the touchpad, but that's not the way to be on such an expensive laptop! This happens every few seconds and makes my job very difficult...
I've read a lot about the problems of this omen and haven't found anything that could actually help me. I was terribly disappointed with this laptop, I liked the HP brand for the quality of the previous laptop, but I want to throw the current laptop into the trash.
10-22-2022 07:07 AM
Hello @Redix5
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration. |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
(2) Start Windows <Device Manager>
- Expand <Other devices> ?
- Expand <Display adapters>
--->>> Send screenshot
(3) Please report your results
10-22-2022 07:36 AM
OS Name: Microsoft Windows 11 Home
Version: 10.0.22621 Kompilacja 22621
System Model: OMEN by HP Laptop 16-c0xxx
System Type: x64-based PC
Jednostka magazynowa systemu - System SKU: 59A34EA#AKD
Processor AMD Ryzen 7 5800H with Radeon Graphics, 3201 MHz, Rdzenie: 8, Procesory logiczne: 16
BIOS Version/Date AMI F.17, 23.08.2022
10-22-2022 09:05 AM
Hello @Redix5
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Download and install
AMD High-Definition Graphics Driver | 31.0.12002.1002 Rev.B | 634.6 MB | Sep 6, 2022 | Download |
OMEN Gaming Hub SDK Package | 1.0.65 Rev.A | 38.7 MB | Sep 2, 2022 | Download |
(3) Restart Windows
(4) Test again
(5) Please report your results
10-24-2022 06:56 AM
Hello @Redix5
(1) Restart Windows
(2) Please check <Windows integrity>
Open cmd.exe (right click) as administrator and execute:
sfc /scannow
msdt.exe /id WindowsUpdateDiagnostic
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth |
(3) Please report your results ( of each command )
10-24-2022 11:58 AM
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