OMEN 16.1 problems

[Redix5]

Hi, i've got OMEN 16.1 16-c0000

I'm having artifact issues in unity and strange memory error.

This also happens when using the windows terminal or any ide for programming.

My laptop is usually connected to a second monitor via HDMI and from time to time both displays go out for a moment and then turn on, it goes out every few minutes.
Another problem is that the laptop makes a strange noise when it boots up and these are not fans. This sound is louder when the laptop is plugged in.

The next problem is the touchpad keeps cutting off on the battery. I read that I have to disable and enable the touchpad, but that's not the way to be on such an expensive laptop! This happens every few seconds and makes my job very difficult...

I've read a lot about the problems of this omen and haven't found anything that could actually help me. I was terribly disappointed with this laptop, I liked the HP brand for the quality of the previous laptop, but I want to throw the current laptop into the trash.

 

[ub6424]

Hello @Redix5 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Other devices> ?

- Expand <Display adapters>

--->>> Send screenshot

(3) Please report your results

[Redix5]

OS Name: Microsoft Windows 11 Home
Version: 10.0.22621 Kompilacja 22621
System Model: OMEN by HP Laptop 16-c0xxx
System Type: x64-based PC
Jednostka magazynowa systemu - System SKU: 59A34EA#AKD
Processor AMD Ryzen 7 5800H with Radeon Graphics, 3201 MHz, Rdzenie: 8, Procesory logiczne: 16
BIOS Version/Date AMI F.17, 23.08.2022

[ub6424]

Hello @Redix5 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install

AMD High-Definition Graphics Driver

31.0.12002.1002 Rev.B

634.6 MB

Sep 6, 2022

Download

OMEN Gaming Hub SDK Package

1.0.65 Rev.A

38.7 MB

Sep 2, 2022

Download

(3) Restart Windows

(4) Test again

(5) Please report your results

[Redix5]

The error in the unity still occurs. The screen dims, but less often. The touchpad problem was also not resolved

[ub6424]

Hello @Redix5 

Thanks for reporting.

Do you have valid HP warranty ?

[Redix5]

Yes i have

[ub6424]

Hello @Redix5 

(1) Restart Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )

[Redix5]

[ub6424]

Hello @Redix5 

Thanks for reporting.

(1) Command sfc was fine and repaired system files:

(2) Please check and run Windows Update if it works

---

@Redix5 wrote:

---

(3) What is the date of the last successful Windows update ? Check Windows Update history.

Kind regards