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08-29-2020 11:42 PM
after upgrading to Windows 10 2004 the CC key on my keyboard does not open the Command Center anymore.
Only after I manually start the "HP Event System Event Utility" the CC opens.
Things I have tried:
- Using the latest HP drivers
- Reinstalling the programs
- Enabling autostart
- Using the "ResetCC" tool posted in the forums
09-01-2020 03:31 PM
I reviewed your post and I understand that the Omen key is not working after upgrading to Windows 2004.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
Meanwhile, I recommend you uninstall the Omen command center and the HP event utility and then download and install it from Microsoft store and check whether the issue is resolved.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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I am an HP Employee
09-02-2020 07:07 AM - edited 09-02-2020 07:08 AM
Hi there. Thank you for replying.
Product-Nr. ist 7KC69EA
I have already reinstalled both programs (including OMEN SDK) multiple times and even reinstalled Windows. But the problem persists.
09-02-2020 05:12 PM
I recommend you contact support to further diagnose the issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
I am an HP Employee
09-23-2020 12:03 AM - edited 09-23-2020 11:17 PM
As you may have noticed, two of these problems are easily resolved, whereas the other two require a bit more work. To complicate matters further, any repair action that requires you to open your laptop will differ depending on the manufacturer MyCardStatement