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nycfan
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OMEN CC Key not working

HP Recommended
HP OMEN-17
Microsoft Windows 10 (64-bit)

Hello,

after upgrading to Windows 10 2004 the CC key on my keyboard does not open the Command Center anymore.

Only after I manually start the "HP Event System Event Utility" the CC opens.

 

Things I have tried:

  • Using the latest HP drivers
  • Reinstalling the programs
  • Enabling autostart
  • Using the "ResetCC" tool posted in the forums

Problem persists.

 

Regards

8 REPLIES 8
The_Fossette
HP Support Agent
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@nycfan

 

I reviewed your post and I understand that the Omen key is not working after upgrading to Windows 2004.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you uninstall the Omen command center and the HP event utility and then download and install it from Microsoft store and check whether the issue is resolved.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

nycfan
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Hi there. Thank you for replying.

 

Product-Nr. ist 7KC69EA

 

I have already reinstalled both programs (including OMEN SDK) multiple times and even reinstalled Windows. But the problem persists.

 

Regards

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The_Fossette
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@nycfan

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

nycfan
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I will open a Support Ticket then, thank you.

 

Regards

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The_Fossette
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@nycfan

 

You're welcome.

 

Cheers!

The_Fossette
I am an HP Employee

nycfan
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Just an update:

 

The HP System Event Utility has been updated to version 1.1.21.0 and now the OMEN Key works again! It was a software issue apparently.

 

Regards

The_Fossette
HP Support Agent
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@nycfan

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Terrysty
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As you may have noticed, two of these problems are easily resolved, whereas the other two require a bit more work. To complicate matters further, any repair action that requires you to open your laptop will differ depending on the manufacturer MyCardStatement

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