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Amethysst
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Message 1 of 2
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Flag Post

OMEN Command Center does not detect my installed games

HP Recommended
HP Laptop 17-cb0xxx
Microsoft Windows 10 (64-bit)

I noticed that the OMEN Command Center does not detect my installed games anymore. If I try to manually add games, the list is empty. I wanted to uninstall the Command Center and reinstall it, but I cannot find it in Add/Remove Programs. And if I open it in Microsoft Store, it says it's already installed and I do not have an option to uninstall it from there.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Amethysst Welcome to HP Community!

 

I understand that you are unable to see the installed game on the Omen command center.

 

Do not worry. Let's work together and get this issue addressed.

 

Please let us know which version of the omen command center you are using.

 

I would suggest you uninstall the omen command center completely and reinstall and check for the issue.

 

Procedure 1: Ensure the OMEN Commend Center and OS are at the latest versions.

Step 1: Upgrade the OMEN Commend Center and OS to the latest version.

  1. Click the Search icon.
  2. Type Microsoft Store in the search field.
  3. Launch the Microsoft Store.
  4. Select Downloads and updates.
  5. Click Get updates. If there are OMEN Command Center or HP System Event Utility updates available, proceed and update them to the latest versions.

Step 2: Perform Windows Updates.

  1. Click Start.
  2. Click the Settings icon.
  3. Select Windows Updates.
  4. Select Check for updates.
  5. Download and install all updates (a restart may be required).

Step 3. Check for driver and BIOS updates for your computer through the HP Support Assistant app, or from HP Customer Support - Products.

Procedure 2: Uninstall, then reinstall the OMEN Command Center.

NOTE: 

If the issue is not resolved by updating OMEN Commend Center and OS, perform the steps to uninstall, then reinstall the OMEN Command Center.

  1. Click Start.
  2. Click the Settings icon.
  3. Select Apps.
  4. Locate the OMEN Command Center, and click Uninstall. Allow the uninstall process to complete (a restart may be required).
  5. Click the Search icon.
  6. Type Microsoft Store in the search field.
  7. Launch the Microsoft Store.
  8. Locate OMEN Command Center.
  9. Select Get to re-install the OMEN Command Center.

 

Procedure 3: Use the OMEN Command Center feedback feature to contact with HP for further assistance, or call HP service for support.

  1. Launch the OMEN Command Center.
  2. Select Feedback to provide feedback to HP team.
  3. Select Automatically attach my log files to help HP support team debug the issue.
  4. Select Send Email to provide log files.

You can download the software from the Microsoft stores.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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