OMEN Gaming Hub Max Fan Speed Not Working Properly

[quackscroft]

Hi, 

I purchased my laptop a year ago, and until recently (several weeks) everything was working fine.

I regularly play games and train deep learning models, therefore I utilize CPU and GPU to it's full extent.

Thus, I need all the cooling I can get. I started putting the fans speed to the MAX option a while ago, and it was doing it's job just fine.

Recently I realized that the fans aren't working as good as before.

The MAX option doesn't work properly in that I have to put the Performance Control to the Default option in other for anything to happen. 

And when I put fan speed to MAX they start turning fast and then slow down in a couple of seconds. When toggle the button constantly they speed up again but this is no way of using them. 

Five minutes into gaming.

I mean this is scene is geniunly scary and I don't want to continue working with these conditions under the fear that the CPU is just going to break.

I cleaned up the fans. Also I reinstalled the OMEN Gaming Hub and the problem persists.

What should I do to resolve the problem?

Thanks

[Echo_Lake]

@quackscroft

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. I have a few troubleshooting steps we could try to fix the issue:   
Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[quackscroft]

Hi,

Thanks for the reply.

I followed the steps that you have recommended.

But it appears that I am already up to date on all fronts.

This is how the updates section in HP Support Assistant looks like:

Windows is up to date, and I performed a BIOS update (an HP one) a week prior to opening this thread.

I can provide more details if need be. Please let me know.

Thanks

[Echo_Lake]

@quackscroft

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. As we have limited support boundaries in the support community as of now.
I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.