• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-29-2022 02:03 PM - edited ‎09-05-2022 12:09 PM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b1000 (4Z7U0AV)
Operating System: Microsoft Windows 11

I have an OMEN 16-b1008TX laptop. The system is migrated from my old OMEN 17 laptop. The screenshot shows that the model is detected correctly, but OMEN Gaming Hub displays menus of the old OMEN 17 (there should be a GPU tab instead of the macros). I have uninstalled and reinstalled the app multiple times from the Windows App store with no luck. 

 

VVe1rd0_1-1662401333565.png

 

 

Category:
1 person had the same question
5 REPLIES 5

‎09-03-2022 05:26 PM - edited ‎09-05-2022 05:21 PM

HP Recommended

Hello @VVe1rd0 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

Was this reply helpful? Yes No

‎09-05-2022 12:15 PM

HP Recommended

msinfo32 output:

OS NameMicrosoft Windows 11 Pro
Version10.0.22000 Build 22000
System ModelOMEN by HP Laptop 16-b1xxx
System SKU64Y95PA#AB2
BIOS Version/DateAMI F.05, 3/10/2022

 

Device manager screenshot:

VVe1rd0_0-1662401661714.png

 

Thank you very much. Feel free to ask if you need more information. 

Was this reply helpful? Yes No

‎09-05-2022 05:31 PM

HP Recommended

Hello @VVe1rd0 

 

(1) Uninstall OMEN Gaming Hub

(2) Download and install

Intel Chipset Installation Utility and Driver

10.1.18950.8297 Rev.A0.5 MBJan 21, 2022Download

Intel Dynamic Tuning Driver

1.0.10701.24872 Rev.A3.2 MBJan 21, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A1.6 MBJan 21, 2022Download

Intel Serial IO Driver

30.100.2134.22 Rev.A0.8 MBJan 21, 2022Download

 

(3) Reboot

(4) Download and install

NVIDIA Graphics Driver

30.0.15.1115 Rev.A1012.3 MBJan 26, 2022Download

 

(5) Reboot

(6) Download and install

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(7) Reboot and <test> OMEN Gaming Hub

(8) Please report your results

Was this reply helpful? Yes No

‎09-11-2022 12:06 PM

HP Recommended

I want to inform the issue is resolved. I followed the instruction however failed to install the Gaming Hub SDK Package (find errors in dism.log). 

 

I then reinstalled Windows 11 with the keeping apps and files option, then installed the V1101.2209.2.0 from the store. It works fine. 

 

VVe1rd0_0-1662919538871.png

 

Was this reply helpful? Yes No

‎09-11-2022 12:14 PM

HP Recommended

Well done

Good luck

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.