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‎07-22-2022 01:18 AM - edited ‎07-22-2022 01:21 AM

HP Recommended
Product: OMEN 15-en0000 Laptop PC (8WK04AV)
Operating System: Microsoft Windows 10 (64-bit)

I own a HP Omen 15 (en-0501AX), my OMEN Gaming Hub's network booster function isn't working, error message's displayed that says 'Required HP services not found', and I get two options 'update' and  'feedback'. I tried updating but it just updates forever, updating is stuck on 1% since hours. I've even checked the network connection, nothing seems to be blocking the update. Only option left is now to re-install Omen Gaming Hub and see if it fixes the issue. Please help with solutions other than re-installation if you got any, any help will be appreciated. Thanks!

Category:
1 REPLY 1

‎07-22-2022 01:31 AM

HP Recommended

Hello @Yashwanth_Sri_H 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.13 Rev.A12.5 MBApr 9, 2021Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Uninstall OMEN Gaming Hub

 

(4) Reboot

(5) Install/Update

OMEN Gaming Hub SDK Package

1.0.46 Rev.A45.3 MBAug 29, 2021Download

HP Connection Optimizer

2.0.17.0 Rev.A8.7 MBJun 9, 2020Download

 

(6) Reboot and test again ... 

(7) Please report your results

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