OMEN Key does nothing when I press it

[BlizzLit]

The OMEN key (top left of my number pad) does nothing when I press it and its been bugging me for a few days, since it worked when I bought it. Laptop is in perfect condition and it has been less than a week since i bought it. Thanks.

[Flower_Bud]

Hi @BlizzLit,

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, certain keys on the keyboard do not work.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Did you drop liquid or have any accidents with the keyboard? 

When was the last time it worked without this issue? 

Did you check with an alternate user account or an external keyboard to check if all the keys on that work? 

Let's perform troubleshooting steps from HP Guided troubleshooter. Click here to access it.

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

[BlizzLit]

Thanks for the reply, but as I have stated, the laptop is in perfect working condition and I have not dropped any form of liquid on it. It worked the first time I booted it up as I played around with the keys. It used to open up the OMEN Control Center but now its just a dud key. Nontheless, my omen key still registers an input but no function as when I selected a sentence and pressed the OMEN key, the selection turned grey. All of my other keys work great and I have no viruses or malware on my computer. I have tried an alternate user account but the same issue still occurs. Thanks. 

[Flower_Bud · Accepted solution]

Hi @BlizzLit,

Thank you for responding,

It's great to have you back 😉

Try reinstalling these:

HP System Event Utility

OMEN Command Center

Let me know how this goes!

Have a great day 🙂

[BlizzLit]

Thanks, It worked!

[Flower_Bud]

@BlizzLit

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂