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11-09-2021 03:35 AM
Product: OMEN Laptop 15-en1xxx
Operating System: Microsoft Windows 10 (64-bit)
Hi, is there any function in HP bios for HP OMEN 15-en1xxx or any other software that allows the laptop stop the charging at the desired level (70-80%).
I have updated the bios to F.10 but still no BatteryCare function.
4 REPLIES 4
11-17-2021 12:46 PM
Welcome to the HP Support Community!
I understand that you have an OMEN Laptop 15-en1 and the battery charges till 70% and then stops. You've done a remarkable job performing the steps.
Did any software changes or updates happen on your laptop after which the battery stopped charging at 70%?
While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
NOTE: You may skip any steps that have been performed by you already.
- Power off the laptop.
- Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
- Disconnected AC adapter from the laptop.
- Press and hold the power button for 15 seconds.
- Reconnect the battery and plug the AC adapter.
- Power ON the laptop.
Now let us uninstall the battery drivers and reinstall them. The following steps will help:
- Open the device manager.
- Expand "Batteries". Right click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
- Close the device manager.Restart the laptop.
- The Windows operating system will reinstall the battery drivers while restarting.
It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to battery draining out.
Post a successful BIOS update, you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery.
NOTE: Please skip the steps mentioned in "Test and calibrate the battery using HP Support Assistant".
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Have a great day!
11-19-2021 10:03 AM - edited 11-19-2021 10:05 AM
Thanks for your reply but there is a misunderstanding, my laptop battery doesn't stop charging when it is 70%
But I want it to do so, the BatteryCare function doesn't appear in my bios like other models of the omen laptops.
So my question was how to stop the charging at the desired level (70-80%) without disabling the AC adaptor manually, in order to increase its lifetime when not full Charging it every time.
11-21-2021 08:14 AM
We have done the basic troubleshooting as per the document and the notebook needs to check to get to know its hardware is faulty, not a software issue.
I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.
11-22-2021 02:14 PM
I know that my English is bad but i did not think it was that bad that you don't understand me like that ,I don't have a hardware issue or something i just want to know how to enable Battery Health Manager or the BatteryCare function whatever you call it because I can't find it in my bios.
I am asking the same question as this topic says.
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