OMEN Laptop 17 Inch - Bulge to the right of the Mouse Pad

[rImbo]

Dear HP, 

I have a worrying problem, I've had my OMEN by HP - 17-w101nx for about 2 years now. I have noticed that the screen does not fold down and close properly due to a big bulge to the right of the mouse pad. It is very big and quite worrying, I feel that it may be the battery. Is the battery located somewhere in that vicinity? If it is, is there a chance of explosion? Why is it bulging, why is it so big? 

I live in Saudi Arabia, far from any service centers so I doubt they can get it fixed, and my warranty is expired. I was wondering if I could just remove the battery and have the Laptop run on power for the rest of its life? 

Please help very worried, 

Kindest,

[Photoray002 · Accepted solution]

Hello @rImbo 

Yes, it would be your battery that has swelled up and sounds like its quite bad. I would absolutely remove it and run on the power cord only. It wont hurt your laptop to do so. HP doesnt sell the battery replacements anyway.

Here is the manual that explains how to access the battery. Its not necessarily easy, but can be done if you have a little patients.

http://h10032.www1.hp.com/ctg/Manual/c05260118

Hope that helps.

[Cheron-Z]

 @rImbo

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[Cheron-Z]

@rImbo

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[Irtax]

I have the same issue as OP.

[Jacky-D]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

Jacky-D