OMEN X 15 second display doesn’t work

[pippo555]

My new laptop OMEN X 15 has an issue, The second display on the keyboard can’t turn up, also if you press the on/off button. My gaming notebook has all the recent updates

[Riddle_Decipher]

@pippo555 Greetings from the HP Community!

Perhaps, you can elaborate more using screenshots or by attaching a video on what you mean, because from what I can understand, you are referring to the default display selected, as all the features are showing on one display and not the other, if I'm not wrong, please check the settings to resolve the issue, if that's not what you meant, please respond with more details.

Keep us posted,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

[pippo555]

hi, in the omen x we have two screens, the second screen in the keyboard doesn’t turn up while i’m pressing the on/off button fo 4 seconds

[Riddle_Decipher]

@pippo555 I'm afraid you'll have to be a little more descriptive than that, as requested before, screenshots / pictures would help a lot, if not a video.

Awaiting your detailed response, so I can help resolve this issue with an accurate solution.