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Rob420
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OMEN by HP 17-cb0006ng Where is my Graphic Card?

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OMEN by HP 17-cb0006ng
Microsoft Windows 10 (64-bit)

Hi, since February the 25th I had the problem that my Laptop won't find my Graphiccard.

 

One day before it worked perfectly. The next day the starting the Laptop the brightness was lower than before and the display resolution was lower than before. So i checked the Omen Command Center and my CPU was busy and hot my GPU had 0% so i asked myself what is going on...

 

i checked the device manager but there wasnt even a topic called Graphiccard ...

 

I struggled so hard i even sent the Gaming Laptop back to Amazon and got a new one but after updating the new Laptop the same **bleep** happened again. So what in the name of god can i do to fix this?

 

 

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Rob420

 

Welcome to HP support community.

 

Update the Bios and Graphics card driver using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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