• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-27-2023 06:40 AM

HP Recommended
Product: OMEN by HP 15-dc1621nd
Operating System: Microsoft Windows 11

when trying to update command center to use the network boost and performance control options it asks me to update and make sure i am on latest windows and any optional updates, which i am.
then after reaching 99% a 2 new windows pop up one saying copying files with a prgressbar stuck at 0% trying to copy from an non existant directory the other window asks if i can provide a path to rtf64x64.sys which i can't as i have no idea what to do,  when i choose cancel the update goes through and i can use the network boost and preformance control screens as usual but my network driver stops working i can still connect to wifi but not the internet also ethernet cabels do not work anymore, i had to use a system recovery point to get back online before the update so i could write this message , this problem also accured when i bought a new victus laptop and replaced the ssd and reinstalled omen, same outcome then i send back the device thinking it was the device itself but it seems like the problem is not issolated to that instance

Category:
2 REPLIES 2

‎10-03-2023 01:10 AM

HP Recommended

Please execute Windows Update to latest version and all optional updates (especially to install “Realtek - Net - xx.xx.xxx.xxxx” and “HP Inc. - SoftwareComponent - x.xx.xxxx.x”), then restart.

Was this reply helpful? Yes No

‎10-03-2023 05:03 AM

HP Recommended

I've already said in my message that i was up-to-date including optional updates from windows 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.