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‎09-27-2023 06:40 AM

HP Recommended
Product: OMEN by HP 15-dc1621nd
Operating System: Microsoft Windows 11

when trying to update command center to use the network boost and performance control options it asks me to update and make sure i am on latest windows and any optional updates, which i am.
then after reaching 99% a 2 new windows pop up one saying copying files with a prgressbar stuck at 0% trying to copy from an non existant directory the other window asks if i can provide a path to rtf64x64.sys which i can't as i have no idea what to do,  when i choose cancel the update goes through and i can use the network boost and preformance control screens as usual but my network driver stops working i can still connect to wifi but not the internet also ethernet cabels do not work anymore, i had to use a system recovery point to get back online before the update so i could write this message , this problem also accured when i bought a new victus laptop and replaced the ssd and reinstalled omen, same outcome then i send back the device thinking it was the device itself but it seems like the problem is not issolated to that instance

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2 REPLIES 2

‎10-03-2023 01:10 AM

HP Recommended

Please execute Windows Update to latest version and all optional updates (especially to install “Realtek - Net - xx.xx.xxx.xxxx” and “HP Inc. - SoftwareComponent - x.xx.xxxx.x”), then restart.

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‎10-03-2023 05:03 AM

HP Recommended

I've already said in my message that i was up-to-date including optional updates from windows 

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