OMEN transcend 14 dead within 3 months of light use, motherboard changed, ISSUE NOT RESSOLVED

[ArkaDe]

Hello,

I am writing to raise a serious concern regarding my HP Omen TRANSCEND laptop Serial No.: [edited]

Case number: which has developed a no power issue within just 3 months of purchase.

The sequence of events is as follows:

The laptop suddenly stopped powering on.

I raised a service request, and the HP service team replaced the motherboard.

Unfortunately, the issue was not resolved even after the motherboard replacement.

Now, the service team will attempt a second round of repairs,

I purchased this laptop as a premium device, and it is extremely disappointing to face such major hardware failures in under 3 months. A repeated major repair for a brand-new laptop is not acceptable, and this points to a manufacturing defect.

I have cooperated fully with the first repair attempt, but since the issue persists and a second major repair is now planned, I am requesting a replacement unit as per HP’s policy and standard consumer protection rights.

I kindly urge the HP escalation/moderation team to escalate this case for replacement at the earliest. Please treat this as a priority.

Thank you for your attention.

I look forward to a quick and fair resolution.

[Hawks_Eye]

Hi @ArkaDe 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you.

I need some information to assist you better, however these details cannot be shared in public due to privacy concern.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye