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09-20-2021 09:20 AM - last edited on 09-20-2021 11:27 AM by MayS
Operating System: Microsoft Windows 10 (64-bit)
A YEAR WITH THE SAME PROBLEM. UPDATING BIOS DOES NOTHING. UPDATING EVERYTHING DOES NOTHING. UNDER POWER DOES NOTHING. HOW DO I FIX THIS?
5 REPLIES 5
09-23-2021 06:24 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I understand that your HP omen is overheating, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Did you make any changes to the settings of your PC prior to the issue?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Keep me posted for further assistance.
I am an HP Employee
09-29-2021 01:30 PM
Thank you for posting back.
I have a few troubleshooting steps we could try to fix the issue:
- Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.
For more information on the fan: HP Notebook PCs - Fan Is Noisy and Spins Constantly
- Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.
For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.
- In some cases, updating the BIOS might help prevent the noisy operation from occurring. For more information on how to update the BIOS, see Updating the BIOS.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
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