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Jonathan37
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Message 1 of 3
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Solved!

Omen 15 (2018) black screen

HP Recommended
Omen 15-dc1009tx
Microsoft Windows 10 (64-bit)

So i recently bought this laptop and now um getting this issue where i AM playing and the screen just GOES black and i cant Turn ir back on unless i Turn off the laptop with the power button, i dont know what to do should i sendo it to the warranty?

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

Hi@Jonathan37, Welcome to the HP Support Community!

 

Request you the following list describes some causes of excessive heat Screen mite going black Screen.

  • Dust inside the laptop.  
  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  
  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  
  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  ( Make sure Power adaptor connected to notebook )

Step  4: Check for Windows  Update 

Step  5:Step  6:Update Drivers from HP Support Assistance 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

View solution in original post

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2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
7,672 7,666 330 397
Message 2 of 3
Flag Post
HP Recommended

Hi@Jonathan37, Welcome to the HP Support Community!

 

Request you the following list describes some causes of excessive heat Screen mite going black Screen.

  • Dust inside the laptop.  
  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  
  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  
  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  ( Make sure Power adaptor connected to notebook )

Step  4: Check for Windows  Update 

Step  5:Step  6:Update Drivers from HP Support Assistance 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Jonathan37
Author
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thank you so much, it was the drivers i think they needed a update as well as the bios. thank you again never have had problems since i updated

 

 

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