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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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Solved!
Omen 15 (2018) black screen
12-09-2020 04:36 AM

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So i recently bought this laptop and now um getting this issue where i AM playing and the screen just GOES black and i cant Turn ir back on unless i Turn off the laptop with the power button, i dont know what to do should i sendo it to the warranty?
Solved! Go to Solution.
12-14-2020 07:47 AM

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Hi@Jonathan37, Welcome to the HP Support Community!
Request you the following list describes some causes of excessive heat Screen mite going black Screen.
- Dust inside the laptop.
- A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.
- Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.
- High ambient room temperature.
Step 1: Removing dust and lint by cleaning vents
Step 2: Ensuring proper space for ventilation
Step 3: Updating the BIOS ( Make sure Power adaptor connected to notebook )
Step 4: Check for Windows Update
Step 5:Step 6:Update Drivers from HP Support Assistance
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
12-19-2020 03:48 PM

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thank you so much, it was the drivers i think they needed a update as well as the bios. thank you again never have had problems since i updated

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