Omen 15 4-Part RGB keyboard not using light studio for RGB (Also vector wireless gaming mouse)

[Nirvana_95]

Just to confirm. May I know if it only happens while playing games?

Thanks

[BouncingElf10]

Hello! Thanks for the reply, the answer is no, even when nothing is running in the background after 5-ish mins it shuts off.

I hope this isn't the end of the line!

If you have any more solutions ill be happy to hear them. Thanks in advance

[Nirvana_95]

This needs advanced troubleshooting. I would suggest you please contact our phone support team and they will be able to assist you. 

1) Click on this link -   https://www.hp.com/us-en/contact-hp/ww-phone-assist.html 

2) Select your product type below. 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill out the web-form and proceed further. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please reply to this message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!