04-02-2020 02:24 PM
I have an issue with the RGB keyboard - let's say in the Omen Command Center, I set all keyboard zones to 'white'. It actually turns the keyboard yellow. If I select a darker blue color, it shows light teal. Selecting purple turns the keyboard a lighter pink color.
I have updated to the most recent BIOS, most recent version of Windows, etc. I know I'm not the only one with this issue as I've seen several posts about this. Can anyone help?
04-08-2020 09:21 AM
Welcome to HP Community
I have gone through your Post and would like to help
Since you have already updated the BIOS and the discoloration applies to all the different colors, I suggest you contact HP Support for Service Options
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
05-20-2020 12:30 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Let's try these steps -
- 1) In the search box, type and open "Uninstall a Program".
- 2) Look for OMEN Command Center.
- 3) Right-click to uninstall.
- 4) Restart the computer.
- 5) Install the OMEN Command Center from this link.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee