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‎04-22-2024 06:24 PM

HP Recommended
Product: OMEN by HP - 15-ce018dx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

Ever since getting this laptop it has been running very slowly. I just completed a UserBenchmark test and it shows just how poorly everything is performing. I will put the results below.  I was wondering if there is any way I could fix any of these problems, or if the laptop is done for. 

 

UserBenchmarks: Game 3%, Desk 58%, Work 3%
CPU: Intel Core i7-7700HQ - 70.7%
GPU: Intel HD Graphics 630 - 4.2%
HDD: HGST Travelstar 7K1000 2.5" 1TB - 21%
RAM: Kingston HP26D4S9S8MH-8 1x8GB - 30.6%
MBD: HP OMEN by HP Laptop 15-ce0xx

 

 

Thanks. 

Category:
1 REPLY 1

‎04-25-2024 04:28 AM

HP Recommended

Hi @aryakian,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Excellent description and a great diagnosis. It is greatly appreciated.           

 

Let's check with the hardware diagnostics and see if the test passes. Click here

 

If the test passes, we may have to run a recovery. 

 

Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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