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08-13-2022 03:17 PM - edited 08-13-2022 03:21 PM
Hello, I've been having problems with my OMEN 15 (2019) laptop for about a week now. First, there were random graphical glitches and freezes after booting up the PC, and I had to force shut it down each time. That problem has mostly gone away, but there is still an issue where the screen randomly goes into full brightness and I can't change it.
Second, I can't play any game without it crashing after 5-30 minutes. I tried playing Valorant, Overwatch, and Dead by Daylight, and they all gave me the same error, which said something like "your GPU hung" or "your rendering device has been lost" or "graphic driver crashed". I have already tried the following:
1) Updated the GPU drivers, rolled back to a more stable version, and uninstalled via DDU and the standard method
2) Updating windows
3) Underclocking/undervolting the GPU
4) Modifying TDR values
5) Scanning for viruses or malware
These issues began when I forgot to charge my laptop last time, and it ran out of battery while in sleep mode. But I'm not sure if this is the reason. I've also upgraded to Windows 11 around one or two months ago.
08-13-2022 03:29 PM
08-13-2022 05:23 PM - edited 08-13-2022 05:36 PM
I see one big problem => Microsoft Windows 11 Home
I strongly advise you to go back to Windows 10 as your notebook model
is not fully tested and certified by HP for Windows 11.
(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive
(2) Install/Update Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI
|22.214.171.124 Rev.A||42.7 MB||Jun 12, 2020||Download|
Test your hardware Using HP PC Hardware Diagnostics (UEFI)
See how it works:
Only continue with (3) if no technical problems are detected!
(3) / Downgrade / from Windows 11 to Windows 10
(4) if Downgrade fails ...
--- Solution --- A) [ Preferred method ]
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 10
( All software and drivers are included )
--- Solution --- B)
Use the official Microsoft method:
After installation is done, download and install HP drivers
(5) Please report your results
08-15-2022 11:13 AM
I have tested my hardware through the Diagnostics UEFI, and there were no technical problems detected. So I downgraded to Windows 10 and installed the drivers, but when I tried to play games on it, they still crashed after 5 minutes. Here are the specific error messages in case you're interested -
"Your rendering device has been lost! Application closing!"
"Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')
08-15-2022 11:18 AM
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