Omen 15 random freezes and games keep crashing

[kryptonix]

Hello, I've been having problems with my OMEN 15 (2019) laptop for about a week now. First, there were random graphical glitches and freezes after booting up the PC, and I had to force shut it down each time. That problem has mostly gone away, but there is still an issue where the screen randomly goes into full brightness and I can't change it.

Second, I can't play any game without it crashing after 5-30 minutes. I tried playing Valorant, Overwatch, and Dead by Daylight, and they all gave me the same error, which said something like "your GPU hung" or "your rendering device has been lost" or "graphic driver crashed". I have already tried the following:

1) Updated the GPU drivers, rolled back to a more stable version, and uninstalled via DDU and the standard method

2) Updating windows

3) Underclocking/undervolting the GPU

4) Modifying TDR values

5) Scanning for viruses or malware

These issues began when I forgot to charge my laptop last time, and it ran out of battery while in sleep mode. But I'm not sure if this is the reason. I've also upgraded to Windows 11 around one or two months ago.

[ub6424]

Hello @kryptonix 

Sorry to hear that you are having problems ... I would like to help you.

(1) Install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

- take screenshot after a few minutes <idle>

- take screenshot after a few minutes <working> NO GAME !

(2) Please report your results

[kryptonix]

@Ub6424

Idle -

Working -

[ub6424]

Once again for CPU, please

[kryptonix]

@Ub6424

Idle -

Working -

[ub6424]

Hello @kryptonix 

Everything is OK.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[kryptonix]

@Ub6424

OS Name - Microsoft Windows 11 Home

Version - 10.0.22000 Build 22000

System SKU - 7DW16EA#A2N

BIOS Version/Date - AMI F.46, 5/9/2022

[ub6424]

Hello @kryptonix 

I see one big problem => Microsoft Windows 11 Home

I strongly advise you to go back to Windows 10 as your notebook model

is not fully tested and certified by HP for Windows 11.

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

(2) Install/Update Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A

42.7 MB

Jun 12, 2020

Download

Test your hardware Using HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

Only continue with (3) if no technical problems are detected!

(3) / Downgrade / from Windows 11 to Windows 10

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

(4) if Downgrade fails ...

--- Solution ---  A)         [ Preferred method ]

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All software and drivers are included )

---

--- Solution ---  B)

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers/laptops

---

(5) Please report your results

[kryptonix]

@ub6424

I have tested my hardware through the Diagnostics UEFI, and there were no technical problems detected. So I downgraded to Windows 10 and installed the drivers, but when I tried to play games on it, they still crashed after 5 minutes. Here are the specific error messages in case you're interested -

"Your rendering device has been lost! Application closing!"

"Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

[ub6424]

Hello @kryptonix 

(1) Have you installed all drivers in the correct order and also performed the reboots ?

(2) Send me a report/screenshot from this website

Choose game and click button < Can you run it ? >

https://www.systemrequirementslab.com/cyri