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HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L4AV)
Microsoft Windows 11

Been out of warranty for a little less than 2 months.  Discrete GPU doesn't work, RX6600M, with a code 43 (Windows has stopped this device because it has reported problems).

 

I saw a post about someone who had the same problem with the same laptop and it was returned while in warranty period.

 

I tried to delete all graphics drivers with DDU in safe mode and install the current AMD driver package, but it made no difference.

 

Is there a way to replace the discrete RX6600M GPU in this laptop?

 

Laptop still works well, just its a simple laptop now without its discrete GPU.

4 REPLIES 4
HP Recommended

@Loomis1975 

 

Please download and install AMD High-Definition Graphics Driver:

 

             https://ftp.hp.com/pub/softpaq/sp139001-139500/sp139002.exe

 

Regards.

BH
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>
HP Recommended

Hello,

 

I downloaded and installed that particular driver.  It is signed January of this year.  It did not work any better than the driver signed August of this year.  Problem remains the same.  I'm not sure why you suggested that?

HP Recommended

Trying to repair a year old laptop should not be this hard.  The only part that is currently available through HP parts store for this laptop is the WLAN card.  Anyone have any success getting parts for HP laptops elsewhere when HP doesn't have parts for a very recent laptop?

HP Recommended

Worst gaming laptop ever confirmed.  No support, no parts.  Seeing more people reporting this problem.

 

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