Omen 16 Laptop Turning off Randomly

[Caiels]

Hi,

I have had my Omen 16 laptop for nearly a year now and overall am very disappointed with it due to two technical issues (one minor, one major) which, from looking online for nearly a year, seem to be unsolvable.

The first (minor) issue is with the track pad. It is the common issue with these laptops, where the track pad becomes less responsive and I need to press FN and F11 to turn the trackpad off and on again to resolve. While this was a major issue before, I have to say that it has been much less frequent for the last few months.

The second (major) issue is regarding random crashes. The laptop has always had a tendency to just turn off with no warning (usually when starting a game) whenever it wants, and then just reboot with no explanation or error message given. As I said, the issue has always been there, but as of late it has rendered games nearly unplayable - it takes a good 9 or 10 "crash" attempts at booting a game before it starts up without issue (and even then, there is always the risk that it will crash at any point while the game is loaded up).

For info, my laptop is an HP OMEN 16-c0500na 16.1" Gaming Laptop - AMD Ryzen 7, RX 6600M, 512 GB SSD.

Over the previous 10 or so months I've tried all of the standard suggestions (reinstalling windows, updating drivers etc) which did not fix it, and from seeing a ton of threads like this on here and on reddit, it seems that these never work. The only conclusion I've ever seen to this issue is that the laptop is eventually sent away to HP for investigation, with HP deciding that it is a hardware error and issuing a refund.

I'm all ears for any suggestions, but ultimately what I'm hoping for is for advice on how to begin the process of returning the laptop to HP to begin the process of deeming it unfixable and getting my refund, so that I can get out of this Omen laptop shaped hole I've been trapped in for the previous 10 months.

Considering the amount of threads I've seen with people with this issue, and the ZERO % success rate I've seen with fixing it, it really is baffling that HP continues to sell these products. But that's a discussion for another thread, I guess.

Any advice or help welcome,

Many thanks!

[Elohi_NR]

Hi @Caiels,

Welcome to the HP Support Community. 

I'd like to help!

To fix this issue, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!