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- HP Community
- Gaming
- Gaming Notebooks
- Omen 16 device not supported for the light studio

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09-24-2022 09:36 AM
I have recently bought a brand new omen 16 gaming laptop and when i try to change the keyboard led lights the light studio says that my laptop is not compatible even though it is.
09-24-2022 12:43 PM
Hello @M124
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration. |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
(2) Start Windows <device manager>
- Expand <Display adapters>
--->>> Send screenshot
(3) Please report your results
09-24-2022 02:02 PM
OS Name Microsoft Windows 11 Home
BIOS Version/Date AMI F.26, 28/01/2022
Version 10.0.22000 Build 22000
System Model OMEN by HP Laptop 16-b0xxx
System SKU 5D651EA#UUG
Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)
09-24-2022 02:12 PM - edited 09-24-2022 02:30 PM
Hello @M124
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Uninstall OMEN Gaming Hub
(3) Download and install BIOS Update
HP Notebook System BIOS Update | F.30 Rev.A | 11.2 MB | Apr 11, 2022 | Download |
Why should you install the update ? https://support.hp.com/us-en/document/ish_4123786-2338478-16 Quote: " Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
" |
(4) Reboot
(5) Let BIOS be installed until it's completely done !
(6) Download and install / update
Intel Chipset Installation Utility and Driver | 10.1.18793.8276 Rev.A | 0.5 MB | Apr 12, 2022 | Download |
Intel Management Engine Interface (MEI) Driver | 2145.1.42.0 Rev.A | 18.0 MB | Apr 12, 2022 | Download |
Intel Serial IO Driver | 30.100.2104.1 Rev.A | 0.8 MB | Sep 10, 2021 | Download |
Intel Thunderbolt Controller Driver | 1.41.1193.0 Rev.A | 18.5 MB | Sep 10, 2021 | Download |
(7) Reboot Windows
(8) Download and install / update
NVIDIA Graphics Driver | 30.0.14.7219 Rev.A | 929.5 MB | Oct 5, 2021 | Download |
(9) Reboot Windows
(10) Download and install / update
OMEN Gaming Hub SDK Package | 1.0.57 Rev.A | 48.3 MB | May 4, 2022 | Download |
(11) Test your notebook
(12) Please report your results