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04-17-2021 07:24 AM
After completing BIOS update, both red and green keyboard backlights working fine but blue light is very dim - this means all whites look like a pale yellow, cyan looks green and so on with all colours containing some blue looking wrong. Any help would be appreciated.
04-20-2021 01:57 PM
Hi@Porgem, Welcome to the HP Support Community!
The below link contains a self-help document for the Keyboard setting for the OMEN keyboard.
Hope this helps! Keep me posted.
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04-21-2021 03:11 PM
This seems to be a document detailing how to change the colour and work with the different options available. If you read my post, that is not the issue I am experiencing. When I set my keyboard to white (RGB FFFFFF), it shows as a slightly greyish yellow. When I set the keyboard to full brightness blue (RGB 0000FF) it appears very dim. I can tell you that the issue is with the blue LEDs under the keys not displaying at full brightness. It is unlikely to be a physical issue as the brightness across all the LEDs is the same, and dim. This has only been an issue since I completed a recommended BIOS update, around 5-7 days ago.
04-22-2021 12:39 PM
We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.
I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.
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