Omen 17 volume fluctuating automatically

[Black_wolf]

Hi, 

My laptops volume is changing automatically. It got so loud  that I think it may have blown the right hand speaker as it became distorted and now no longer works.

I've checked the HP Support Assistant and it says all drivers are up to date. Looking on HP - Software and Driver Downloads the audio drivers for Omens only seem to be available for Windows 10 whereas I'm running Windows 11. I'm wondering if this could be the problem?

Any help would be greatly appreciated.

Many thanks

Carlos

[ub6424]

Hello @Black_wolf 

Sorry to hear that you are having problems ... I would like to help you.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

SMBIOS Version

BaseBoard Model

BaseBoard Name

(2) Please report your results

[Black_wolf]

Thank you for your reply and apologies for the delay in responding.

Microsoft Windows 11 Home

10.0.22000 build 22000

17G21EA#ABU

AMI F.20, 04/11/2020

3.2

I couldn't find BaseBoard  model and name but have these values:

BaseBoard manufacturer: HP

BaseBoard product: 8748

BaseBoard version 05.33

[ub6424]

Hello @Black_wolf 

Please follow instructions ...

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.37 Rev.A

32.0 MB

Aug 10, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

Intel Management Engine Interface (MEI) Driver

2031.15.0.1743 Rev.B

17.4 MB

Dec 14, 2020

Download

(5) Reboot and test

(6) Please report your results

[Black_wolf]

Thank you for this!

I got up to step 4 but got a notice saying driver is not supported on this version of os

[ub6424]

---

@Black_wolf wrote:

Thank you for this!

I got up to step 4 but got a notice saying driver is not supported on this version of os

---

You can skip step (4) because you are using Windows 11

Please report your results

[Black_wolf]

OK cheers, it hasn't solved the issue unfortunately.

[ub6424]

Hello @Black_wolf 

I strongly advise you to go back to Windows 10 as your notebook model

[ OMEN Laptop - 17-cb1521na ] is not fully tested and certified by HP for Windows 11.

Try ...

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

(2) Downgrade from Windows 11 to Windows 10

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

(3) if downgrade fails ...

--->>> HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

(4) Please report your results

[Black_wolf]

Thank you, I will do this and let you know if it works