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10-03-2023 12:22 PM
I’ve tried hard resetting many times. I’ve tried a new battery. When I boot, I get a power button blinking error that turns on for 5 secs then back off for 3 secs in a continuous loop until hard powered off. Additionally, I’ve tried different chargers as well. The battery seems to allows be charging, but then display never turns on and I can’t do BIOS.
10-07-2023 05:29 AM
Hi @Adgie,
Welcome to the HP Support Community.
I'd like to help!
Excellent description and a great diagnosis. It is greatly appreciated.
I understand that this is Hardware issue. But the support here is limited to software troubleshooting. However, since the unit might need repair, I would request you to contact HP Phone support who would have an option to schedule a repair as per the warranty and the issue can be fixed.
For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
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